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FLEX RATE

Tariffa Flex

Are you worried about losing your deposit if you have to cancel your trip?

Boatjump offers you the “Flex Rate” service so you can book without any worries.

What does the “Flex Rate” include?

Thanks to the “Flex Rate,” you can cancel your reservation and receive a refund of 80% of the total amount paid without having to provide any explanation.

How does it work?

 You must sign up for it when you book your boat. If, from the moment you sign up for it in the reservation until 7 calendar days before the day and time of embarkation, you wish to cancel your reservation for any reason, you can do so and Boatjump will refund 80% of the amount already paid. To do so, simply send an email to customer@boatjump.com from the email address used to make the reservation, indicating your reservation number (BJXXXX) and requesting activation of the “Flex Rate” service. The Boatjump Customer Service team will open your case, request proof of ownership of your bank account, and once received, the refund will be made within a maximum of 5 business days.

How much does it cost?

The price of the “Flex Rate” service is 12% (VAT included) of the total amount payable in advance for your reservation. This includes the total amount payable for the rental of your boat in advance, plus the total extras payable in advance (listed in your quote as “Mandatory extras now”).

Let’s take an example: boat rental price $5,000 (50% now and 50% 45 days before embarkation), plus $1,500 for “Mandatory extras now.” The total amount to be paid in advance is: $6,500. In this case, the price of the “Flex Fee” will be $780. VAT included. So if you decide to
take it out, the total price to be paid in advance including the “Flex Fee” will be $7,280.

What amount does it cover?

 It covers 80% of the amount you have paid in advance, excluding the “Flex Fee” payment. In the above example, if you decide to cancel when you have paid:

  • the first 50% ($2,500) plus the “Mandatory extras now” ($1,500): $4,000, you will be entitled to a refund of: $3,200
  • the first and second 50% ($5,000) plus the “Mandatory extras now” ($1,500): $6,500, you will be entitled to a refund of: $5,200

The price of the “Flex Rate” that appears in your quote as a “Mandatory extra now” is excluded from the amount covered and will never be refundable as it is the price of contracting the “Flex Rate” service. Following the previous example, the $780 for the “Flex Rate” is not refundable.

Is the “Flex Rate” service cancellation insurance?

No, it is a type of rate that is more expensive than the non-refundable rate and allows customers to use the service to cancel their reservation and obtain an 80% refund.

What happens if some of the passengers want to cancel the reservation and activate the “Flex Rate”?

Only the person who made the reservation can activate the Flexible Rate in writing. And if they decide to do so, they can only request the complete cancellation of the boat. It is not possible to cancel the boat partially or by seats.

Can I sign up for the “Flex Rate” after booking my boat?

No, if you are interested in signing up for the “Flex Rate,” you must ask your Boatjump advisor to include it in your quote before booking your boat. Once the boat has been booked, it is not possible to add it.

What reasons for cancellation are excluded from the “Flex Rate”?

 You can cancel for any reason without having to provide an explanation. The only three conditions are:

  • 1. That the service was contracted at the time of your reservation.
  • 2. That you give notice more than 7 calendar days in advance of the date and time of shipment, as indicated above in “How does it work?”
  • 3. There must be no force majeure in the customer's country of origin or destination: war, pandemic, terrorist attack, earthquake, tsunami, strike, or natural disasters.

Would you like to sign up for the Flex Rate?

Request the Flex Rate