The “Boatjump Damage Deposit Service” must be booked during your reservation process. You will pay the full boat damage deposit amount indicated on your booking confirmation when you arrive at the boat base. In the case that an incident with the boat would occur, and the boat owner would retain part or all of the boat damage deposit, Boatjump will reimburse it back to you. The process to request reimbursement is the following: 

Write an email to customer@boatjump.com within no later than 10 calendar days after the check-out date. In the email, you must describe the issue as detailed as possible. Our Customer Support team will review your ticket, and request you the corresponding documentation. The Customer Support team will confirm the amount to be reimbursed to you within 15 working days from the ticket’s date. If the review of your ticket shows that there is an amount to be refunded, Customer Support will request you to sign a settlement agreement and send your bank account holder certificate. You have 15 calendar days to send these 2 documents, otherwise your ticket will be closed as if you formally refuse the refund. Once both documents are received, the payment will be made within 5 working days